Warranty & Returns
My new wideband O2 sensor gives an error during the first free-air calibration. Can it be replaced?
Yes, as long as the sensor has not been installed in an exhaust. Once a sensor has been used on a running engine, its tip ("nose") changes colour, and in that case we cannot replace it because O2 sensors are not covered by warranty. Send us clear photos of the sensor tip.
How do I make a warranty claim for a DeatschWerks fuel pump?
Send us a short video showing the problem (e.g. pump running on the bench). We forward it to the supplier, who decides whether the warranty claim is accepted.
Is a GReddy Profec covered by warranty if the harness has been cut or spliced?
No. GReddy/Trust inspects returned units, and damage caused by installation errors, such as a spliced power or solenoid harness causing a short circuit, is not covered. Also keep the display and control unit together as a matched pair (serial numbers must match). Install the harness as supplied without cutting it.
What warranty do your performance parts have?
Most performance parts are sold by the manufacturers as "for race use only", which in practice means they carry no manufacturer warranty. Racedom nevertheless offers a 2-year warranty (and sometimes more) as long as the product has not been physically altered or damaged (e.g. deformed, overheated, burnt). Electronic gauges such as AEM X-Series have a 2-year warranty. Wear parts such as wideband O2 sensors are excluded.
Can I return a product after installing it?
Unused products in their original condition can be returned for a refund. If the product shows signs of use or installation (scratches, cut or dirty wires, etc.), we can only refund the parts that are still in resellable condition. Contact us before sending anything back.
My Holley Sniper 2 throttle body is part of the recall. How is it handled?
Holley processes Sniper 2 recall units with a "field destroy" procedure: send photos of the throttle body with its serial number visible, then photos of the unit destroyed and unusable. Holley then ships a replacement. We handle the process for our customers; contact us with your serial number.
My Innovate gauge stopped working. How do I get it replaced under warranty?
Send us the gauge/controller for testing and replacement. In the EU the legal warranty is 2 years, and we honour it even if the manufacturer's standard warranty is 1 year. The O2 sensor is not covered. Before shipping, remove the O2 sensor from the exhaust: a sensor left in the exhaust without its controller heating it will be damaged by soot and condensation. Contact us first for the return address and RMA.
What warranty does the Sprint Booster have, and how do I claim it?
The Sprint Booster V3 has a 2-year warranty. If it fails (e.g. the display goes dark), send us a detailed description of the problem and the proof of purchase, then return the device to us for check and replacement. We cover the warranty even if the unit was bought by a relative, as long as it was sold by us.
Can a single leaking TEIN coilover be repaired or replaced?
We are a TEIN reseller and cannot arrange repairs. If you buy new, TEIN dampers are sold in pairs, not singly.