The 8-pin Molex connector of my Innovate LC-2 won't plug in or latch. What is wrong?

This is a known issue on some recent Innovate connectors: one or more pins inside the connector housing are not seated in their correct position. Push the pins back into position (a small pick helps) until they are aligned, then the plug will seat and latch. We have a short video showing the fix; ask us and we will send it.